Running head: SURFACE ACTED EMPATHY Effects of Surface Acted Empathy on Providers of Emotional Support
نویسندگان
چکیده
The present study examined whether surface acted empathy led to decreased burnout among providers of emotional support without adversely affecting recipients. Measures were tested via an in-lab simulated conversation between strangers and through an online survey asking participants about real-life conversations. Study 1 (95 pairs of female participants) had manipulation failure, but still partially supported our hypothesis since faking empathy did not lead to increased burnout. Study 2 (136 male, 136 female) supported our hypothesis since faking empathy generally led to decreased burnout among providers but did not affect recipients. Our findings differ from previous research and have important implications for practicing empathy in healthcare settings.
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